Last updated: 29 September 2026
This policy operates together with your rights under applicable South African consumer law. Nothing in this policy limits rights that cannot lawfully be excluded.
30-day defective-goods commitment
If a Virelle Glow product arrives defective, develops a manufacturing defect, or is materially non-conforming within 30 days of delivery, you may request a full refund to your original payment method.
Contact shopvirelle.beauty@gmail.com with your order number and details of the issue. Clear photographs or a short video may help us assess the matter.
Once an eligible defect is confirmed, we will arrange the return where required and process the applicable remedy without charging you a return-shipping fee for the defective item.
Your statutory rights remain protected
Our 30-day defective-goods commitment does not replace or reduce any additional rights you may have under applicable South African consumer legislation.
Where the Consumer Protection Act applies, qualifying defective, unsafe or materially non-conforming goods may carry remedies beyond the first 30 days.
Cooling-off rights for eligible online purchases
Where statutory cooling-off rights apply to your online purchase, you may cancel an eligible transaction within the period provided by law.
Where permitted by law, the direct cost of returning a non-defective item may be for the customer's account.
Change-of-mind returns
Outside applicable statutory rights, discretionary change-of-mind returns may be considered where an item is unused, clean, undamaged, in its original packaging and suitable for resale.
Because Virelle Glow products are personal-care tools intended for use on the face or neck, used items may not qualify for a discretionary change-of-mind return where the law permits such a restriction.
This does not affect remedies available for defective or non-conforming goods.
How to request a return
Email shopvirelle.beauty@gmail.com and include your order number, the product involved and the reason for the request.
For damaged or defective products, include photographs or other relevant details where reasonably possible.
Refund timing
Approved refunds are issued to the original payment method unless another lawful arrangement is agreed.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Misuse and unauthorised modification
A claim may be declined where damage results solely from misuse, unauthorised modification, accidental damage, or failure to follow the supplied use and care instructions, while preserving all rights that cannot lawfully be excluded.